FAQ
If you have any other questions or concerns, please feel free to reach out to us at contact@vytabrand.com.
Orders & Returns
What's my order status?
To lookup the status of your order, clic here! If you need further assistance, please please contact us at contact@vytabrand.com.
How do I cancel my order?
We accept order cancellations before products are shipped. If you need to cancel an order, please contact us at contact@vytabrand.com.
Can I change my order/address?
Once your order is placed, you will receive a confirmation email with your order details. If you would like to update the style/color/size or shipping address, please send us an email at contact@vytabrand.com with the new info before the parcel is shipped.
Will I be charged for duties & taxes?
For applicable countries, duties & taxes will be automatically calculated and displayed during checkout. In certain countries, customers will be responsible for paying the required duties & taxes upon delivery and the shipping carrier may not release the package without payment for duties & taxes.
How do I return or exchange an item?
We gladly accept unworn, unwashed, unaltered, and unused merchandise in sellable condition for a refund within 14 days of delivery, provided that all tags are attached and the items are in their original packaging. For more information, please review our return policy and contact us at contact@vytabrand.com for further assistance.
When will I receive my refund?
Once we receive the return item, please allow up to 10 days for us to process the refund. We will notify you via email as soon as the refund has been issued.
SHIPPING & TRACKING
Do you ship internationally?
We provide worldwide shipping to most countries. Additional taxes, duties, and international processing fees apply. To find out the specific shipping costs for your location, please refer to our shipping policy provided on our website or please contact us at contact@vytbrand.com for further help.
How long will it take to get my order?
The delivery time for your order may vary depending on your location, ranging from 5 to 30 days. For more specific information regarding the estimated delivery time for your area, please refer to the shipping policy provided on our website.
How do I track my order?
You will receive an email containing tracking information once your parcel has been dispatched. From there, you can access our tracking portal here. If you have not received the email, please contact us at contact@vytabrand.com to check the status of your package.
Why is my order not arriving within the estimated timeframe?
We work hard to ensure that orders are processed and dispatched quickly. Please note that shipping times are estimates only and subject to third party services. VYTA is not responsible for conditions beyond our control such as delivery delays, etc.
Payments
Why did my payment fail or get rejected?
Please ensure that you have entered your card and account information correctly. If you are still experiencing issues, we recommend contacting your issuing bank for further assistance. Alternatively, you can reach out to us at contact@vytabrand.com for further support.
What payment options do you accept?
We accept Visa, MasterCard, American Express, and Discover cards. Your card will be charged once your order has been shipped. You can also choose to pay with PayPal, Google Pay, or Apple Pay.
Size and Stocking
How can I confirm my size?
Please consult our size chart for general measurements. If you would like personalized assistance from a VYTA expert, please feel free to email us or chat with us online. Provide us with your weight, height, bust, waist, hips measurements, as well as the specific items you are interested in purchasing. We will be happy to recommend the appropriate size for you.
The style/size/color I want is out of stock. When will you be restocking?
If you require further confirmation of the stock availability, please feel free to contact us at contact@vytabrand.com.